Recently, a senior delegation from LOVOL conducted an in-depth field research at SREE, the official authorized dealer located in Andhra Pradesh, South India. The delegation consisted of three core management personnel: Liu Ruwei, Director of LOVOL Crawler Machinery Factory, Sun Cong, Minister of Overseas Aftermarket Department, and Zhu Yongfeng, Dean of Overseas Research Institute.
Focusing on the actual operating feedback of mainstream harvesting models in South India, the team comprehensively investigated on-site product defects and market application problems of LOVOL RG108 and RG102 rice harvesters. Through face-to-face communication with the local dealer, the team sorted out three major bottlenecks restricting local market development: recurrent product quality problems in actual field operation, excessive overall production cost and terminal sales price, as well as prominent after-sales service and warranty service loopholes.
Combined with local farmland working conditions, regional market competition patterns and end-user actual demands, the LOVOL senior team put forward targeted, implementable one-stop solutions for the above three core pain points on the spot during this investigation visit.
For long-term market operation optimization, LOVOL will launch a regular market problem follow-up mechanism for the Indian market. The company will arrange periodic field visits and demand collection activities, and roll out matched optimization plans timely aiming at all emerging product, pricing and after-sales problems.
Furthermore, LOVOL sincerely calls on all local dealers and end customers in India to provide practical product upgrading and service improvement suggestions. Adhering to the market-oriented and user-centered development concept, LOVOL will keep optimizing product performance, controlling overall cost and improving global after-sales warranty system, to bring more high-quality and cost-effective agricultural machinery products and full-life-cycle services for South Asian farmers.